Help & Support
How can we help?
For login, progress, rewarded-ad, leaderboard, or account questions, contact Nuovike Studio and include your device model, iOS version, and a short description. Never send passwords or Apple verification codes.
Common solutions
Sign in with Apple did not complete
Check your internet connection, confirm that you are signed in to iCloud, then restart the game and try again.
A rewarded ad did not grant the reward
The reward is granted only after the video reports a completed view. If a completed video did not grant the reward, restart the game and contact us with the approximate time of the issue.
Delete your account
Open Settings in the game, choose Delete Online Account, and confirm both prompts. You can also review the account deletion guide.
Contact
Use the Nuovike contact page for support and privacy requests. We aim to respond as soon as reasonably possible.
中文支持
如遇 Apple 登录、进度同步、激励广告、排行榜或账号删除问题，请通过 Nuovike 联系页面提交问题，并说明设备型号、iOS 版本及问题发生时间。请勿发送密码或 Apple 验证码。